In an age where everyone’s heads are full of competing information, if you want to ensure you’re heard and everyone is on the same page, you can’t rely solely on verbal instructions. Business coach Mark Skelly explains
If you get frustrated by your staff’s reliability – maybe you’re falling prey to an old habit I was discussing with a coaching client last week.
Like many people, this client didn’t really like conflict. One way this was showing up was that he wouldn’t hold his staff accountable for jobs they’d been asked to do. He was constantly dealing with crises and re-work as a result of his team not doing what they’d agreed to.